Child Protection & MHPSS Supervisor - ECHO Project at Terre des hommes (TDH)

General job description:

• The Child Protection Supervisor, under the direct supervision of the Head of Base, holds a pivotal role in overseeing and directing all child protection programs, including case management, Mental Health and Psychosocial Support (MHPSS) initiatives. Tasked with planning, executing, and supervising these programs, the Supervisor provides vital technical guidance, facilitates capacity-building efforts, ensures stringent quality assurance, and actively engages with communities to ensure efficient service delivery and coordination. Additionally, the Supervisor oversees emergency initiatives, collaborating closely with stakeholders to integrate relevant components into the response efforts. By providing strategic direction and operational support across child protection domains, the Supervisor makes significant contributions to enhancing interventions and safeguarding the well-being and rights of vulnerable children and families.

Key Responsibilities

Supervision and Technical Support:

• Lead the planning, implementation, and monitoring of child protection (Case management and MHPSS) activities in emergency settings.
• Develop detailed program plans, ensuring alignment with organizational objectives, donor requirements, and humanitarian standards.
• Oversee the implementation of interventions, including case management, mental health and psychosocial support (MHPSS), and Community outreach initiatives.
• Support in the recruitment, training, and supervising a team of child protection including MHPSS staff, providing guidance, mentorship, and support as needed.
• Conduct regular performance evaluations and provide constructive feedback to staff to enhance their skills.
• Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with the CM Technical Coordinator.
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases to caseworkers. Facilitate peer-to-peer support groups where appropriate competencies.
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases to caseworkers.
• Facilitate peer-to-peer support groups where appropriate competencies.
• Facilitate capacity-building initiatives to strengthen staff knowledge and expertise in child protection including MHPSS response.
• Raise to the line manager new needs in items and services for the implementation of CP activities and participate in the development of PSR and procurement plans.
• Supervise the effective implementation of the vocational skills training program, livelihood, and small business component of the project.
•  Establish and manage up-to-date records of all activities at the skills facilitation and training centers, including statistics and stock records of materials/equipment.
•  Maintain the database on all CP activities.
• Oversee the small business grant start-up, apprenticeship, and cooperatives

Staff Management:

• Manage and support the performance of CP staff through regular supervision, mentoring, and capacity building. Facilitate team meetings, promote a positive work environment, and address any staff-related issues or concerns.

Capacity Building:

• Identify training needs and develop capacity-building plans for CP staff.
• Conduct training sessions and workshops to enhance staff skills and competencies in relevant areas.

Quality Assurance and Monitoring:

• Establish and implement quality assurance mechanisms to ensure the effectiveness and quality of CP services.
• Monitor program activities, data collection, and reporting systems to track progress, identify gaps, and facilitate continuous improvement.

Community Engagement and Advocacy:

• Engage with communities to raise awareness about case management, mental health and psychosocial support in emergency.
• Advocate for the rights and needs of vulnerable populations, particularly women, children, and survivors of trauma.

Monitoring & Evaluation

• Ensure regular assessments of Tdh activities through technical follow-up sessions, spot checks and monitoring visits aiming at improving the quality and efficiency of the intervention (lessons learned and capitalization).
• Coordinate and ensure collection of quantitative and qualitative data in respect to the confidentiality policies and procedures.
• Ensure that monitoring system documents and tools are understood and properly filed by the team and systematically submitted to the MEAL department.
• Liaise and coordinate with the MEAL department to facilitate the implementation and compliance with the MEAL plans designed for the projects.
• Establish monitoring and evaluation mechanisms to track progress, measure impact, and identify areas for improvement.
• Prepare regular reports on program activities, achievements, challenges, and lessons learned for internal and external stakeholders.
• Ensure accurate documentation of program activities, including case files, monitoring reports, and other relevant data on CPIMS+

Reporting

• Ensure regular communication with the Head of Base about updates, achievements and challenges through activity progress reports, meetings and ad-hoc communication.
• Prepare and submit weekly, monthly, and or monitoring reports on child protection activities.
• Compile training reports, including pre and post-test analysis, and success stories on child protection activities.
• Document the response, experiences, and lessons learned on child protection in emergencies programming related to child protection activities.
• Conduct regular assessments, analysis, and advise on program design and modifications for child protection activities.
• Lead the CP team in proficient information management, monitoring and evaluation, and information sharing.
• Manage and consolidate child protection databases, CPIMS+ and support the development of monitoring and evaluation tools for performance improvement.
• Ensure data protection assurance in coordination with the MEAL department for child protection and education activities.
• Develop appropriate IEC materials on CP to build awareness of services and promote key messages.
• Ensure compliance with CP program actions and lead the review of progress through reporting on Programme follow-up.
• Provide weekly SITREPs and Monthly reports of CP activities and contribute inputs for regular donor and internal reports.
• Supervise CP service mapping in the intervention area and assess current child protection programming within Nigeria.
• Promote a culture of learning and documentation to share lessons learned and good practices in child protection activities.

Coordination and Representation

• Coordinate the overall management and coordination of case management and MHPSS programs.
• Ensure integration and collaboration between different program components and sectors to provide holistic support to beneficiaries.
• Maintain regular communication and collaboration with relevant ministries, agencies, and departments (MWASD) to facilitate effective coordination of CP activities.
• Report to the Head of Base and actively participate in Case Management case conferences, MHPSS working groups, and CPSS Sector under their supervision.
• Coordinate with humanitarian actors within the area of responsibility, including MHPSS working groups, Child Protection Sub Sector, CM Task Force, and other relevant groups to promote coordination and collaboration.
• Ensure full coordination with communities and community leaders to address child protection and Education in emergency needs comprehensively.
• Promote coordination and integration with other sectors within Tdh to enhance the effectiveness of initiatives.
• Participate in specific mental health/psychosocial sector meetings or related meetings, such as Protection, and GBV,, as requested by the line manager.
• Advocate for child protection issues with other humanitarian actors in project locations and maintain regular communication with CM Technical Coordinator/Activity Coordinator regarding field updates, achievements, and challenges.
• Ensure close coordination with Tdh case management, PSS, and Community-Based teams for identification and referrals, and coordinate with Tdh support departments to ensure timely procurement and distribution within the Emergency CM Fund.
• Proactively cultivate and maintain effective working relationships with key stakeholders in the designated area to foster collaboration and support for CP initiatives.

Other

• Agree to comply with Tdh Code of Conduct and promote Child Safeguarding policy.
• Report serious cases of abuse on children that she/he would be aware of in Tdh's intervention locations. Strict confidentiality must be respected.
• Adhere to and enforce current administrative and logistical regulations and procedures.
• The duties and responsibilities listed above are representative of the nature and levels of work assigned and are not necessarily all-inclusive. The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.

Educational Requirements

• Bachelor’s Degree in Social Work, Psychology, Sociology, or a related field.
• Advanced Degree (Master's preferred) in Child Protection, Social Work, Mental Health, or a related field.
• Relevant Training and certifications in child protection, mental health, psychosocial support (MHPSS), and case management are highly desirable.

Skills and Experience Requirements

Experience:

• 3+ years of professional experience in child protection, social work, or related fields, with at least 3 years in a supervisory role.
• Demonstrated experience in case management and MHPSS interventions, especially in emergency settings.
• Proven track record of developing and implementing child protection programs and community outreach initiatives.

Technical Skills:

• Strong understanding of Inter-Agency Case Management Guidelines and child protection standards.
• Proficiency in using CPIMS+ and other digital data management platforms.
• Competence in developing and delivering training and capacity-building sessions.
• Ability to conduct monitoring and evaluation of program activities, ensuring compliance with quality standards.

Soft Skills:

• Excellent leadership and team management skills.
• Strong communication and interpersonal skills to engage effectively with diverse stakeholders.
• High level of organizational and planning abilities.
• Sensitivity to cultural diversity and the ability to work in a multi-cultural environment.

Security and Compliance:

• Ensure adherence to Tdh Security Regulations and promptly report any incidents or risks.
• Fully comply with Tdh’s Global Code of Conduct, including safeguarding policies, anti-fraud/corruption policies, and those related to the prevention of financing criminal activities. Systematically report any breaches through the whistle-blowing framework.
• Promote awareness within the Foundation regarding abuse, violence, and related rights, respecting the rights and dignity of children, community members, and staff.
• Commit to Tdh’s risk-management policies, including the Child Safeguarding Policy, Policy on Protection against Sexual Exploitation, Directive on Staff Misconduct, Safety and Security Policy, and Anti-Fraud/Corruption policies.
• Develop a culture of open and informed leadership to reduce the risk of abuse and harm in our work with children and communities.