Chief Operating Officer (COO) at T.O.N Corporate Services

• We are seeking an experienced Chief Operating Officer (COO) to lead and oversee the end-to-end operations of a licensed International Money Transfer business.
• The COO will be responsible for transaction operations, regulatory execution, treasury and liquidity oversight, partner management, and operational scalability across remittance corridors.
• This is the most senior operational leadership role within the company and is critical to business continuity, regulatory standing, and customer trust.

Key Responsibilities

Operations & Transaction Management

• Oversee end-to-end remittance operations: collections, FX conversion, settlements, and payouts
• Ensure timely and accurate transaction processing in line with SLAs
• Own reconciliation, dispute resolution, exceptions, and chargeback management

Compliance & Regulatory Execution

• Work closely with the Compliance & AML/KYC team to ensure adherence to CBN, NFIU, and FATF requirements
• Ensure readiness for regulatory audits, examinations, and partner reviews
• Implement and enforce internal controls, SOPs, and risk mitigation frameworks

Treasury & Liquidity Oversight

• Manage prefunding and liquidity across remittance corridors
• Coordinate FX execution and rate management with banks and treasury partners
• Ensure uninterrupted payout availability

Partner & Stakeholder Management

• Manage relationships with Authorized Dealer Banks, PSPs, wallets, and payout partners
• Monitor partner performance and enforce operational SLAs
• Represent the company in operational engagements with regulators and partners

Team & Process Leadership

• Build and manage operations, settlements, and customer support teams
• Design scalable processes and workflows as volumes grow
• Drive operational efficiency and automation

Reporting & Governance

• Track and report key KPIs (success rates, settlement timelines, liquidity status)
• Provide regular operational updates to the CEO and Board

Requirements

• 7–10 years’ experience in fintech, payments, banking operations, or remittance/FX
• Strong understanding of IMTO operations, payment systems, and FX settlement flows
• Proven experience managing high-volume, compliance-driven operations
• Experience working with regulators, banks, and PSPs
• Strong leadership, execution, and risk management skills

Added Advantage

• Prior experience in an IMTO, PSP, switching company, or large fintech
• ​Background in operations, treasury, or settlement management