Chief Operating Officer (COO) at Elevated HR Limited

Job Description

• We are seeking a dynamic and result-driven professional to take on a multi-faceted leadership role in a data infrastructure Fintech Company facilitating market access in Emerging Markets.
• The successful candidate will be responsible for driving revenue growth, building strong customer relationships, and ensuring operational excellence across the organization.
• This is a strategic role requiring a leader who is equally comfortable engaging clients, closing deals, and overseeing day-to-day operations to support business scale-up.

Responsibilities
Customer Success Management:

• Lead customer onboarding, engagement, and retention initiatives to ensure maximum value delivery.
• Develop customer success frameworks and feedback loops to improve user experience and product adoption.
• Act as the senior point of escalation for key clients, ensuring issues are resolved swiftly and effectively.
• Build and lead a high-performing customer success team to enhance client relationships and reduce churn.

Sales & Business Development:

• Define and execute go-to-market strategies to drive revenue growth across existing and new markets.
• Build and manage a sales pipeline, from lead generation to deal closure.
• Establish strategic partnerships with financial institutions, corporates, and ecosystem players.
• Negotiate high-value contracts and collaborations that align with the company’s strategic objectives.
• Track, analyze, and report on sales performance metrics.

Operations & COO Responsibilities:

• Oversee day-to-day company operations, ensuring efficiency and alignment with strategic goals.
• Drive cross-functional collaboration between product, technology, compliance, and business teams.
• Develop and implement business processes, KPIs, and performance dashboards for operational excellence.
• Support fundraising, investor relations, and board reporting activities.
• Ensure compliance with regulatory requirements, financial controls, and risk management policies.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, or related field (MBA preferred).
• 7+ years of progressive leadership experience in customer success, sales, business development, or operations (experience in fintech, banking, or technology sectors is an advantage).
• Proven track record of scaling teams, driving revenue growth, and managing client relationships at senior levels.
• Strong operational and financial acumen, with experience leading cross-functional teams.
• Excellent negotiation, communication, and relationship-building skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment.

Key Competencies:

• Strategic thinker with execution capability.
• Strong leadership and team-building skills.
• Customer-centric with a commercial mindset.
• Data-driven decision-making.
• High adaptability and problem-solving ability.

Remuneration
N700,000 – N1,200,000 depending on experience.

Application Closing Date
15th October, 2025.