Channel Support Specialist at PalmPay

We’re looking for a Channel Support Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will play an essential role in ensuring that payments made by customers or businesses are processed correctly and on time. The ideal candidate may also be tasked with resolving any issues that arise with these transactions processing and availability of the channels, such as errors or other problems.

Job Responsibilities:

• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
• Take overall responsibility for the investigation and resolution of system downtime affecting the channels and payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches
• Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
• Work closely with the Product and digital innovation team to suggest and recommend new initiatives that could improve customers’ experience using our payment system.
• Track issues and work with component teams for timely resolution of downtimes on any of the payment
• Analyze and interpret application logs and traces to identify failures and resolve the identified issues
• Taking up technical engagement with payment service providers.

Job Requirement:

• A minimum of a Bachelor's degree or HND in Computer Science, Engineering, or any related field, or equivalent experience is required.
• At least, 2-3 years of related experience are required.
• Advanced knowledge of different payment systems, especially Biller (VAS) transaction, and funds transfer system
• Good understanding of local payments (Interbank/Intrabank) and VAS transaction process flow.
• Good knowledge of payment system integration
• Advanced proficiency in problem-solving, ability to investigate and address application issues
• Technically skilled in managing and supporting digital payment solutions and banking applications
• An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
• Experienced managing and supporting payment (fund transfers and VAS) transactions processing system