Centre Manager (Shopping Mall) at Knight Frank

Job Description

• This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control. Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures. 
• This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations. It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback.

Responsibilities
Centre Management:

• Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.
• Attends meetings/functions related to the successful operation of the Centre.
• Initiates proposals for refurbishments and oversee implementation.
• Maintain hands-on control of projects.
• Review the building status/grade annually and maintain the standards within those grades.
• Ensures the Center is well managed, safe and clean.

Client Reporting:

• Provides accurate information to client in agreed format timeously.
• Analysis of monthly income/expenses.
• Monitors turnover rentals.
• Analysis of operating costs for every quarter vis-a-vis approved forecasts.
• Monitors all general recoveries every month.

Planning & Budgeting:

• Prepares and completes budgets by January of each year.
• Review rental quarterly and ensure the best possible rate is achieved and maintained.
• Develop business plans for the Centre.
• 5-year budget - preparation and control.
• Quarterly review and monitoring results.

Debtors & Creditors Management:

• Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.

Tenant Management:
New Tenants:

• Determines and recommends letting mandates (i.e. rental levels etc.)
• Undertake lease negotiation and maintenance of tenant relationships.
• Controls new leases and records the same.
• Controls / oversees new installation (through the technical manager), including: Premises design
• Sign off acceptance of complete premise
• Control of contractors

Existing Tenants:

• Renews lease agreements in line with pre-determined letting mandates.
• Tenant liaison and public relations.
• Plans, coordinates and controls center promotions.
• Records tenant turnover levels.
• Undertake lease negotiation and maintenance of tenant relationships.
• Deals with correspondence/interaction with tenants as required.
• Ensures that all vacant space is let or in a presentable state
• Ensure overall tenant satisfaction

Expense Control:

• Checks and approves payment of accounts.
• Controls cleaning, consumables, electrical and general maintenance.
• Ensures effective performance of contractors.

Public Relations:

• Establishes and maintains sound public relations.
• Attracts adequate foot-fall to the Centre.
• Create Advertising materials.
• Motivates and assists tenants to improve their services.

Education and Experience

• First Degree in Estate Management or related discipline.
• Master’s degree in Business Administration, Estate Management or Facility Management.
• Membership of  NIESV & ESVARBON or IFMA is an added advantage.
• Minimum of 10 years of professional work experience, 5 of which should be experience in a Centre management position in a large retail business.
• Applicant must be a resident of Benin.

Required Competencies and Abilities:

• Supervisory and managerial ability
• Excellent oral & written communication skills
• Excellent client relations
• Proactiveness and attention to details
• Strategic planning and Adaptability
• Emotional intelligence
• Speed and decisiveness
• Analytical and Negotiating skills
• Strong leadership skills; proven track record of managing multicultural teams.
• Property management and customer service skills.