Cashier at Upbeat Centre

Duties & Responsibilities

Daily Operations:

• Take customer’s orders and relay to kitchen for preparation
• Ensure that a check is made and recorded in the POS system for every food & beverage sale in the restaurant
• Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or discounted
• Receive payments and issue receipts
• Prepare cashier's summary and tally it with FBS reading at the close of his / her shift
• Print and tally transaction list from POS machines with physical check and FBS reading
• Prepare deposit envelope, write the deposit amount on cashier's deposit envelope and drop it in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet
• Help with up-selling in the restaurant when necessary
• Maintain clean and orderly workout area

Customer Service:

• Receiving customers warmly
• Attending to customers promptly
• Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle

Person Specification

• Interested candidates should possess a Bachelor's Degree with 2-3 years experience.
  Good grooming and professional outlook.
• Must have excellent customer interaction skills.
• Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
• Good attention to details and able to work under pressure.
• Must be able to manage multiple priorities and take initiative.
• Have an enquiring mind set; consistently seeking innovative ways to deliver without compromising quality.
• Must be trustworthy and reliable.

Competency and Skills Requirements:

• Good interpersonal and communication skills.
• Excellent customer service and people management skills.
• Ability to learn quickly and utilise trade tools/software.
• High degree of diligence and commitment.
• Good attention to details.
• High level of honesty and reliability.
• Must have an aptitude for numbers.