Cashier at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Cashier will be responsible for processing financial transactions accurately and efficiently while ensuring compliance with the hospital’s financial policies and regulations. The role holder will handle payments, maintain accurate records, and provide excellent customer service, supporting the Finance Directorate in ensuring accountability and accuracy in cash management.

Key Accountabilities/Responsibilities

Cash Management

• Receive and disburse cash for patient payments, supplier settlements, and reimbursements.
• Maintain accurate daily cash records and reconcile balances at the beginning and end of each shift.
• Prepare daily cash reports and submit them to the finance team.
• Safeguard all cash and financial instruments in line with internal controls.

Payment Processing

• Process payments for services via cash, credit, or electronic transfers.
• Issue receipts and ensure proper documentation for all transactions.
• Handle refunds and adjustments according to organizational guidelines.
• Verify authenticity of cheques, vouchers, or other payment instruments.

Recordkeeping and Reporting

• Maintain accurate and complete records of all financial transactions.
• Support preparation of financial reports for the Finance Directorate.
• Collaborate with accounting staff to align cash records with the general ledger.
• Securely archive transaction documents for audit purposes.

Customer Service

• Address inquiries related to payments and transactions promptly and professionally.
• Resolve disputes and escalate complex issues where necessary.
• Provide guidance to patients and clients on payment options and procedures.
• Ensure a welcoming and professional payment experience for all customers.

Reconciliation

• Reconcile cash receipts against daily transaction records.
• Investigate and resolve any discrepancies in payment records.
• Support monthly bank reconciliations for cash-related transactions.
• Maintain a log of reconciliation issues and resolutions.

Compliance and Continuous Improvement

• Ensure compliance with internal controls, policies, and regulatory requirements.
• Report suspicious or fraudulent activities immediately.
• Support audit processes by providing accurate records and documentation.
• Suggest process improvements and participate in training to enhance efficiency in cash handling.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Professional certifications such as ACA, ACCA, or CPA will be an added advantage.

Experience

• Minimum of 1-2 years’ experience in a cashier or finance-related role.
• Familiarity with financial management systems and cash-handling procedures.
• Experience in the healthcare setting is desirable.
• Ability to work with financial software and Microsoft Office tools.