Cashier at E & P Hospitality Limited

Job Brief

We are looking to hire a cashier who is very detail and process oriented, able to consistently follow the approved standard of service, maintains customer service focus, exhibits a sense of ownership and a sense of urgency to delight guests. You are our ideal candidate if you are great with numbers and know how to enthusiastically greet guests with a warm,  genuine welcome.

Your Responsibilities

• Understands and follows policies and procedures regarding payments

• Demonstrates strong comprehension of menu including recipes and portioning

• Processes guest orders in person or by telephone 

• Handles cash and card transactions with accuracy while upholding proper and accurate documentation

• Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required

• Prepares and submits daily sales reports

• Prepares and submits daily inventory reports as assigned by the manager

• Presents food to guests, assesses restaurant floor for service opportunities, pre-busses/ busses tables, and greets guests who walk  into the restaurant

• Maintains clean floors, washes dishes, cleans, and restocks items at the bar

• Processes guest orders, answers questions about the menu, and keeps the front counter area clean and organized

• Communicates regularly and consistently with guests and employees working in other stations (BOH and FOH) to optimize service levels

• Carry out standard FOH opening and closing tasks as required

• Other tasks and duties assigned

Your KPIs

• Transaction volume/count

• Theft management

• Discrepancy management

• Inventory reporting

• Customer satisfaction score (CSAT)

• Positive customer reviews

What we are looking out for

• Diploma

• Strong customer service personality and skills

• Strong numerical skills

• Prior experience as a cashier in an upscale/premium  restaurant

• Must live within Ikoyi environs

• Female candidate is preferred

Benefits

• Competitive salary

• Menu discounts

• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team

• Completion of a test if we feel you are a good fit during the introductory meeting

• Assuming the above steps go well, the next step is a meeting with stakeholders

• All roles are finally confirmed with the CEO