Cashier at Domeo Resources International (DRI)

Job Description

• The Cashier atStanelGroup plays a critical role in ensuring smooth and efficient financial transactions while delivering outstanding customer service. 
• This role is responsible for accurately processing payments, handling cash, and maintaining a balanced register, all while upholding the highest standards of customer service. 
• The Cashier ensures that all transactions are handled promptly, efficiently, and in accordance with company policies.

Responsibilities

Financial Transaction Management:

• Process customer transactions accurately and efficiently, utilizing cash, credit/debit cards, and other payment methods.
• Ensure all monetary exchanges are properly recorded, with attention to detail to guarantee correct change and receipt issuance.
• Maintain the cash register in a balanced state, reconciling daily transactions and ensuring all discrepancies are reported and resolved promptly.
• Provide customers with accurate receipts, ensuring that all items are correctly billed and properly tracked for returns and exchanges.

Customer Engagement and Service Excellence:

• Greet customers warmly, offering assistance with product inquiries and directing them to relevant areas of the store or services.
• Address customer complaints and concerns in a professional and efficient manner, providing resolutions in line with store policies.
• Ensure a seamless checkout experience, minimizing wait times while providing a friendly and efficient service.
• Promote a positive and welcoming environment, encouraging customers to return and fostering customer loyalty.

Inventory Support and Product Knowledge:

• Assist with restocking shelves, organizing product displays, and ensuring that products are properly labeled and priced.
• Stay informed on store promotions, product features, and special offers, proactively sharing this information with customers to encourage purchases.
• Assist in tracking product movement and reporting low stock levels to the Finance Manager, ensuring that inventory is replenished in a timely manner.

Administrative Reporting and Documentation:

• Ensure accurate record-keeping of all transactions, including sales, refunds, and exchanges.
• Provide daily transaction reports to the Finance Manager, ensuring that all documentation is submitted in a timely manner.
• Maintain and update customer transaction records, ensuring that all reports and receipts are completed and filed according to company procedures.

Health, Safety, and Compliance:

• Adhere to health, safety, and hygiene protocols, ensuring a clean, safe, and organized work environment.
• Ensure compliance with company policies regarding cash handling, security, and inventory management.
• Conduct regular checks of the register and the surrounding area to ensure that both remain secure at all times.

Requirements

• A Degree in Accounting, Finance, Business Administration, or a related field is preferred.
• At least 1 year of experience as a cashier or in a customer-facing role in a retail, hospitality, or similar environment.
• Proven ability to manage cash transactions and operate point-of-sale (POS) systems efficiently.
• Experience with managing customer inquiries, processing returns and exchanges, and providing customer service.

Skills:

• A strong commitment to customer satisfaction, ensuring each customer receives a high-quality, personalized experience.
• Ability to engage with customers in a friendly, approachable manner, building rapport and enhancing their experience.

Financial Acumen and Accuracy:

• Excellent numerical skills with the ability to handle cash, calculate change, and process transactions without error.
• Strong attention to detail, ensuring that all transactions are accurately recorded and processed.

Time Management and Efficiency:

• Ability tomultitaskeffectively in a fast-paced environment, ensuring timely service during peak hours while maintaining accuracy.
• Strong organizational skills to manage multiple tasks, including processing payments, assisting customers, and handling administrative duties.

Problem-Solving and Conflict Resolution:

• Ability to address and resolve customer complaints and concerns professionally and quickly.
• Capable of thinking on your feet and making decisions in a timely manner, while adhering to company policies and procedures.

Team Collaboration:

• Ability to work effectively as part of a team, collaborating with colleagues in other departments to ensure smooth operations.
• Willingness to contribute ideas and assist with store operations beyond the cash register, including inventory and customer engagement.

Communication Skills:

• Excellent verbal and written communication skills to relay information clearly to customers and team members.
• Ability to explain policies, promotions, and product details in an easy-to-understand manner.