Case Officer at U-Connect Human Resources Consulting

JOB LOCATION: Lagos, Contact Centre

Person Specification:

Minimum Education: RN

Minimum Inherent Job Experience Required: 5 Years Practical HMO Experience

Competencies:

• Familiarity with medical emergency spectrum and protocols
• Must have a Customer Focused Positive Attitude
• Must take initiative and be proactive
• Communication verbal and written
• Prioritize tasks and responsibilities
• Planning/Organizing
• Interpersonal skills
• Clinical acumen
• Negotiation

Responsibilities

• Participate in the smooth operation of the emergency medical division
• Attends to all calls promptly while exercising care and diligence when on duty
• Self-upgrade of technical skills and knowledge to ensure high standards of delivery at all time
• Review performance measurement reports
• Promote functional teamwork
• Attend monthly operations meeting
• Submit reports as and when due
• Report on all operational issues, opportunities, development plan and achievements
• Monitors crews in terms of quality of service
• Comply with operational systems to maintain high standards of delivery
• Provide relief support to other staff
• Maintain regular consistent and professional attendance, punctuality, personal appearance, office conduct, and adherence to health and safety procedures
• Vehicle / Jump Bag checklists and stock taking and do requisitions as and when needed
• Ensure all bags are stocked and equipment’s are functional as per all health regulations
• Ensure a safe workplace without risk to health through creation of standard health and safety procedures
• Guide against abuse of company assets
• Facilitate all cases to ensure processes are adhered to and customer satisfaction is achieved.
• Co-ordination of: Ground ambulance transfers, Air evacuations, Claims investigation, Medical escorts, Drug and alcohol, procedures, Health and safety talks, Pre-flight assessments, Medical standbys, Medical reports, Home/Hotel visits, Follow Up on Cases and all appointments for Assist/Concierge/Concierge.

Interested candidate should send their CVs to gts.recruitments@gmail.com with job title as the subject of the mail.