Purpose of the Role
- Case Managers are responsible for coordinating support and services for individuals (beneficiaries) who need help, such as pregnant women, nursing mothers, and adolescents girls, and malnourished children.
- Their main job is to identify needs, connect people to appropriate services, and follow up to make sure they get the help they need.
Key Tasks and Responsibilities
Identifying People Who Need Help:
Case Managers work with nutrition champions and health workers to find vulnerable individuals, for example:
- Malnourished children.
- Pregnant women not attending antenatal care.
- Survivors of gender-based violence (in some programs).
- Families with food insecurity or medical needs.
Assessing Their Needs:
After identifying a case, the Case Manager interviews the person or family to understand their:
- Health condition.
- Nutrition status.
- Social support.
- Economic challenges.
- Gender and Protection Risks.
Developing a Care Plan:
Based on the assessment, the Case Manager creates a plan of action. This may include:
- Linking the person to a health facility
- Enrolling a child in a feeding program
- Referring to psychosocial support
- Connecting the family to food support or livelihood services
Referrals and Linkages:
Case Managers don’t provide all services themselves. Instead, they act like a bridge between the community and service providers by:
- Referring the client to the right facility or support organization.
- Helping them understand what services are available.
- Making sure they can access the service (e.g., arranging transport).
Follow-Up and Monitoring:
They visit or call clients regularly to:
- Monitor progress
- Ensure they are receiving services
- Adjust the care plan if needed
Record-Keeping and Reporting:
- Case Managers keep detailed, confidential records for each client.
- They prepare reports for their supervisors to help track the impact of the project.
Community Engagement and Support:
- They work closely with Nutrition Champions, health workers, community volunteers, and local leaders to strengthen the support system around the client.
Stakeholder Engagement:
- Conduct community stakeholders engagement across implementing communities
- Work closely with the National Populations Commission to facilitate birth registrations for children under 5.
- Engage with the Primary Health Care focal person to coordinate linkages between community-led initiatives and the facilities.
- Participate in Monthly Review meetings with other Case Managers/Nutrition champions.
Qualifications and Experience
- Diploma or Bachelor's Degree in Health Sciences, Social Work, Nutrition, Nursing, Public Health, or a related field.
- 1 - 2 years of experience in community-based programming or case management, preferably in nutrition or health projects.
- Good understanding of maternal and child nutrition and community health systems.
- Experience working in humanitarian or development settings is an asset.
- Strong interpersonal, communication, and data management skills.
- Fluency in English and the local language(s) spoken in the area of implementation.
- Previous Case management experience for health, nutrition interventions.
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