Case Management Coordinator at Save The Children

Job ID: 230001ME
Location: Damaturu, Yobe
Employee Status: Fixed Term
Reporting to: CPIE Sector Lead
Grade: 3
Reporting To Positions: Case Management Officers, CM Assistants, & CPIMS Assistants

Child Safeguarding

• Level 3.  The responsibilities of this post may require the post holder to have regular contact with children and young people. In the overseas context all posts are considered to be level 3.
• As part of these responsibilities the post holder will support the establishment of child safeguarding systems, promote a culture of keeping children safe, and ensure that potential harm to children (by our own staff and/or as a result of how we do our work) is identified and addressed on an ongoing basis.  
• The post holder should report and respond to interventions as determined by position related responsibilities identified in the Child Safeguarding Policy.

Role

• This role will manage overall case management program in Yobe State within the Save the Children country program.
• The post-holder will be Save the Children’s focal point for Case Management/FTR and will support the coordination of FTR, Alternative Care and Case Management activities within Yobe state.
• Case Management Specialist will have overall responsibility for case management project activities including supporting the coordination of effective and efficient planning, implementation and monitoring of the project at field level.

Main Responsibilities

• Lead and coordinate the Case management task force and liaise with stakeholders to ensure that Save the Children fulfils its commitments in terms of FTR and Case Management (coordination, leadership, capacity building)
• Work with the Country Office, UNICEF, partners and other relevant technical and field staff on the roll out of strong national and programmatic Case management including of Unaccompanied and Separated Children
• Along with the CPIMS team prepare and disseminate relevant Child Protection and FTR reports and data at state, national level and analyse weekly data/statistics and highlight trends, outstanding actions and concerns (such as non-compliance to procedures, incorrect data, etc.)
• Responsible for ensuring that FTR and CM technical capacity is developed across all locations, with a commitment to innovation and efficient programming
• Where needed lead or assist on multi sectoral/ sectoral assessment, program design, and support fundraising, and recruitment
• Coordinate with MEAL/CPIMS team to develop strong FTR/CM monitoring systems and indicators and ensure that they are tracked periodically
• Safeguarding children in accordance with the Child Protection Policy In close collaboration with the Children CP Sector Lead, manage project field activities, ensuring project objectives are being achieved and ensuring the efficiency and effectiveness of our field work.
• Working closely with the CP Sector Lead, ensure that the project implementation strategy is clearly understood by the implementing teams, and ensure that project plans and strategies are adhered to during implementation,
• Facilitate all trainings on case management for case workers
• Collate and compile all work plans and share with CP Sector Lead weekly.
• Conduct referral and protection mapping (any other assessments)
• Lead the formation and initial training of foster parents
• Ensure quality delivery of programme activities, for example, monitoring against log frames, budget forecast and reporting and monitoring on the BvA.
• Preparation of timely programme and donor reports for child protection project activities in compliance with internal and external requirements.
• Ensure meetings and activities hold monthly
• Ensure all documentation, reports, and records are maintained per agreed procedure, and information is provided on community activities as required.
• Facilitate mentoring and coaching of case workers on various topics, as outlined in the implementation plan.
• Ensure all cases are case managed with confidentiality clause adhered to
• Coordinate case conference meetings
• Daily supervision of the Child protection case workers.
• Ensure that case workers are trained on UASC and registration of the children
• Ensure the quality of the case management tools
• Participate in the CP assessment and analysis process
• Must adhere to the child safeguarding and protection policies and reporting standards.
• Write and submit weekly activity reports.
• Other ad hoc tasks as requested by Line Manager.

General:

• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

Core Behaviours:

• Understanding humanitarian contexts and application of humanitarian principles
• Participates in the development of an organisational response based on an understanding of the contexts

Achieving results effectively:

• Accountability – ensure efficient and transparent use of resources in line with Save the Children  policies and procedures
• Addresses difficult situations and makes tough decisions confidently and calmly
• Maintains focus on delivery of timely and appropriate results using available resources; identifies and acts on issues and problems in area of responsibility

Maintaining and developing collaborative relationships

• Establishes clear objectives with teams and individuals, and monitors progress and performance

Operating safely and securely:

• Identifies and communicates risk and threats and minimizes these for oneself and the agency
• Takes measures to do no harm and to minimize risks for partners and the communities
• Reduces vulnerability by complying with safety and security protocols set by the organisation

Managing yourself in a pressured and changing environment:

• Keeps oneself emotionally stable when helping others
• Remains effective and retains perspective in the face of difficult or demanding situations
• Maintains ethical and professional behaviour in accordance with relevant codes of conduct
• Plans prioritises and performs tasks well under pressure
• Takes responsibility for own work and impact of actions

Leadership - Action; Thinking; Self; Inspiring; Developing Others:

• Delivers results and always acts with the beneficiaries in mind
• Anticipates current and future needs
• Tailors communication style to certain audiences
• Demonstrates approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings.

Qualifications and Experience
Essential:

• Bachelor's or Master's Degree in Social Work or relevant field experience.
• At least three (4) years post NYSC relevant experience in child protection programming
• Demonstrable commitment to a holistic vision of children’s welfare
• Substantial management experience, preferably in emergencies
• Excellent written and spoken English; local language skills a major advantage
• Demonstrable competence in report writing
• Experience of financial planning and expenditure monitoring as applied to grants management
• Experience of working with communities, and supporting their participation, ownership and empowerment
• Strong representational and communication skills sensitive to the cultural and military/political environment
• The ability to plan and ensure the implementation of projects, and to oversee the management and report on resources effectively.
• Able to work calmly under pressure in a rapidly changing context
• Proven team management skills
• Adaptability and flexibility; ability and willingness to live in the field
• Competent in Outlook, Word and Excel
• Commitment to upholding Save the Children’s Child Safeguarding Policy, and other Global Policies