Call Centre Agent - Hausa Speaking, Igbo Speaking, Yoruba Speaking at Tribest Coporate Support Ltd

Location: Lagos (Ajah, Surulere, Lagos Island, Lekki, Oworonshoki, Gbagada, Bariga).

Industry: Banking

Summary

• We are currently recruiting Hausa, Igbo, Yoruba Speaking, Contact Center Agents for a reputable bank.
• The incumbents will liaise between the bank and its current and potential customers as well as accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• OND / NCE in any discipline.
• 0-1 years work experience.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in HAUSA, IGBO, YORUBA language is compulsory.
• Ability to speak multiple languages above is a great plus.
• Must be resident in Lagos. (Ajah, Surulere Oworonshoki Gbagada VI, Lagos Island, Lekki)

Salary
N70,000 - N85,000 monthly.