Call Center Representative at Clinix Healthcare Nigeria

• Clinix Healthcare is seeking a professional, energetic, and customer-focused Call Center Representative to join our front-line team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent patient support, and ensuring a positive experience for all callers.

Responsibilities

• Answer inbound calls from patients, clients, and partners in a professional and courteous manner.
• Schedule appointments, handle enquiries, and provide accurate information about our services, tests, and procedures.
• Make outbound calls for appointment confirmations, follow-ups, and reminders.
• Manage patient complaints and escalate complex issues to supervisors when necessary.
• Update patient records accurately on the CRM/Health Information System.
• Provide product/service information and address billing or insurance-related enquiries.
• Maintain call logs, records, and generate daily reports on call activities.
• Work collaboratively with other departments to ensure seamless patient support.
• Adhere to call center scripts, policies, and healthcare data protection standards.

Requirements & Skills

• Excellent verbal communication and active listening skills.
• Strong customer service orientation with a friendly and empathetic approach.
• Ability to handle high call volumes and work under pressure.
• Proficient in computer usage and CRM software.
• Good problem-solving skills and attention to detail.
• Ability to speak clearly in English (additional local language is an advantage).
• High level of integrity and confidentiality.

Qualifications

• Minimum of OND / HND / Bachelor’s degree in any relevant field.
• Proven experience as a Call Center Representative (1–2 years experience preferred).
• Experience in a healthcare or hospital environment is a strong advantage.
• National Youth Service Corps (NYSC) completed (where applicable).