Call Center Representative at Beaconhill Smile Clinic Limited

Location: Victoria Island, Lagos

Job Description

• Answering and responding to customer inquiries and complaints professionally.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Other duties as assigned.

Qualifications

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 5 years work experience.

Required Skills:

• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.