Call Center/Customer Experience Officer at Ekesons Bros Nig. Ltd

We are foremost transport company in Nigeria. In order to maintain leadership position within the top 3 we are changing our customer experience culture in order to give our esteemed customers a unique world class customer service experience. We now require the services of an innovative and smart CALL CENTER/CUSTOMER EXPERIENCE OFFICER.

Our preferred candidate should be able to

• Provide evidence of 2/3 years cognate experience in similar role
• Work proficiently on a customer-centric strategy that encompasses all our service offerings
• Design and create wordings, artworks, video presentations, animation that could sell the company’s services in an acceptable manner.
• Ability to interact and relate with customers in a professional manner in our call/customer experience center.
• Ability to handle multiple and frequent calls.
• Ability to relate with irate customers on the phone and in person.
• Generate initiatives that would increase customers experience with our transport brand.
• Design a sustainable customer service retinue.

ACADEMIC QUALIFICATION:

• The ideal candidate must have a minimum of BSc or HND in Business Administration, Management, Mass communication or related field
• Professional Certification in Customer Relationship Management will be an added advantage

Salary: Attractive and commensurate with experience and value offering.