Call Center Attendant at HRLeverage Africa

Role Overview

• The Call Center Attendant will serve as the first point of contact for customers, handling inquiries, resolving complaints, and driving conversions through excellent communication and customer service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about visa services, travel packages, and related offerings
• Convert inquiries into paying clients through effective communication
• Handle customer complaints and escalate when necessary
• Maintain proper records of calls and customer interactions
• Follow up with leads and existing clients
• Meet daily/weekly call and conversion targets

Requirements

• Minimum of OND / HND / BSc in any discipline
• 0–1 year experience in customer service, sales, or call center roles
• Strong communication and interpersonal skills
• Ability to work under pressure and meet targets
• Basic computer proficiency.