Call Center Agent at Smart Partners

Job Description

• Our client is currently seeking a highly motivated and enthusiastic Call Center Agent to join their supply chain team in Ado-Ekiti.
• This position is ideal for a fresh graduate with strong computer and communication skills. The preferred candidate must reside in Ado-Ekiti.

Duties & Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Respond to customer inquiries and resolve issues efficiently.
• Provide information about products and services.
• Update and maintain customer records in the company database.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up on customer requests and complaints to ensure resolution.
• Provide support in tracking orders and shipments.
• Assist in preparing reports and documentation as required.

Requirements

• Bachelor's Degree in any field (preferably in Business, Supply Chain, or related discipline).
• Excellent verbal and written communication skills.
• Proficient in using computer applications (e.g., MS Office Suite).
• Strong interpersonal skills and ability to work in a team.
• Attention to detail and problem-solving skills.
• Ability to handle multiple tasks and prioritize effectively.
• Must reside in Ado-Ekiti.
• Basic understanding of supply chain operations.
• Experience in a customer service role (internship or part-time experience is a plus).
• Ability to work in a fast-paced environment.