Call Center Agent at KNN Corporate Services Limited

Responsibilities

• Customer Support:
  • Handle inbound and outbound calls professionally to address customer inquiries, complaints, or requests.
  • Provide accurate and timely information about products, services, or policies.
  • Resolve customer issues by following standard operating procedures and escalating complex issues as needed.

• Record-Keeping:

  • Document all customer interactions, issues, and resolutions in the company's CRM system.
  • Maintain accurate and detailed records to ensure proper follow-up and reporting.

• Performance and Quality Assurance:

  • Meet or exceed key performance indicators (KPIs) such as call resolution rate, response time, and customer satisfaction scores.
  • Adhere to company policies, call scripts, and quality standards during customer interactions.

• Team Collaboration:

  • Coordinate with team members and other departments to ensure seamless issue resolution and a consistent customer experience.
  • Participate in team meetings, training sessions, and performance evaluations.

• Continuous Improvement:

  • Stay updated on company products, services, and policies to provide accurate information to customers.
  • Identify opportunities for process improvements and share feedback with supervisors to enhance service delivery.

Requirement

• Candidates should possess a B.Sc / HND / OND qualification.