Call Center Agent at Great Brands

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with troubleshooting issues and resolving complaints promptly.
• Process orders, returns, and exchanges as needed.
• Document and track customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction and proper resolution of issues.
• Collaborate with other teams, such as sales, technical support, or logistics, to resolve customer issues.
• Provide feedback and suggestions to improve customer service processes.
• Maintain knowledge of product updates, services, and promotions.
• Adhere to company policies and service standards while handling customer interactions.
• 100% KPI adherence.