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  • Posted: Feb 24, 2025
    Deadline: Not specified
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  • Great Brands Nigeria Ltd. is a World-Class, People Orientated, Performance Driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years’ of experience of Nigeria and the region. Partnership model: We aim to achieve dominant market leadership positions for premier FMCG producers by combinin...
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    Telemarketing and Telesales Agent

    Job Description

    • Cold call people using a given phone directory to sell products or solicit donations
    • Answer incoming calls from prospective customers
    • Use scripts to provide information about product’s features, prices etc. and present their benefits
    • Ask pertinent questions to understand the customer’s requirements
    • Persuade the customer to buy by demonstrating how merchandise or services meet their needs
    • Record the customer’s personal information accurately in a computer system
    • Deal with complaints or doubts to safeguard the company’s reputation
    • Go the “extra mile” to meet sales quota and facilitate future sales
    • Keep records of calls and sales and record useful information.

    Requirements and Skills

    • Interested candidates should possess a Bachelor`s Degree with 2-4 years work experience.
    • Proven experience as telemarketer or similar sales/customer service role
    • Proven track record of successfully meeting sales quotas preferably over the phone
    • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    • Excellent communication and presentation skills
    • Proficient in English
    • Skilled in negotiation and dealing with complaints
    • Persistent and results-oriented
    • Patient and able to handle customer rejection

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    Chat Agent

    Responsibilities

    • Engage with customers through online chat and messaging platforms, 
    • Responding to inquiries, providing information, and offering assistance.
    • Assist customers in navigating our products or services.
    • Addressing their questions, concerns, and technical issues.

    Requirement

    • Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.

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    Call Center Agent

    Key Responsibilities

    • Respond to customer inquiries via phone, email, chat, or other communication channels.
    • Provide accurate information regarding products, services, and policies.
    • Assist customers with troubleshooting issues and resolving complaints promptly.
    • Process orders, returns, and exchanges as needed.
    • Document and track customer interactions in the CRM system.
    • Follow up with customers to ensure satisfaction and proper resolution of issues.
    • Collaborate with other teams, such as sales, technical support, or logistics, to resolve customer issues.
    • Provide feedback and suggestions to improve customer service processes.
    • Maintain knowledge of product updates, services, and promotions.
    • Adhere to company policies and service standards while handling customer interactions.
    • 100% KPI adherence.

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    Senior Flutter Engineer

    Overview

    • We are seeking an expert-level Flutter Developer with a deep understanding of mobile development and a proven track record of building high-quality applications.
    • You should have experience working across the entire mobile development lifecycle, with a focus on delivering scalable, well-optimized, and user-eccentric applications.
    • The ideal candidate will be adept at solving complex problems, driving innovative solutions, and leading development initiatives that impact millions of users globally.

    About the Role
    As a Flutter Engineer your daily responsibilities will include:

    • Lead the development of high-quality, scalable mobile applications
    • Architect and implement clean, maintainable code that adheres to the highest industry standards and design principles.
    • Work closely with product managers, designers, and backend developers to ensure smooth integration and seamless functionality across all systems.
    • Utilize Flutter's advanced frameworks and features to build state-of-the-art mobile apps.
    • Optimize applications for maximum performance and scalability, applying best practices in caching, memory management, and performance tuning.
    • Drive the implementation of complex features such as offline-first architecture, push notifications, and real-time data synchronization.
    • Ensure cross-platform compatibility and high responsiveness of applications, addressing performance bottlenecks and resolving them.
    • Write unit, widget, and integration tests to ensure application stability and reliability, with a focus on Test Driven Development (TDD).
    • Contribute to and help maintain a CI/CD pipeline for mobile deployments, managing app releases for both app stores.
    • Continuously explore and implement emerging technologies to ensure the mobile stack is modern, efficient, and scalable.

    Responsibilities

    • Expert-level proficiency in Flutter and the Dart programming language, with extensive hands-on experience building mobile applications for both Android and iOS.
    • Strong understanding of platform-specific SDKs and their integration with Flutter (e.g., integrating native iOS/Android code).
    • Understanding of UI/UX design principles to create visually appealing and user-friendly interfaces.
    • Experience in optimizing mobile applications for performance, with expertise in identifying and resolving performance bottlenecks.
    • Solid experience in state management (Provider, Bloc, or Riverpod), asynchronous programming, and API integrations.
    • Expertise in working with real-time databases and SQLite (e.g., Firebase Realtime Database), implementing push notifications, and managing authentication.
    • Experience working in a fast-paced, agile development environment.

    Qualifications

    • Candidates should possess a relevant qualification with 3 - 10 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@greatbrandsng.com using the Job Title as the subject of the mail.

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