Jobs at Great Brands

Job Description

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information.

Requirements and Skills

• Interested candidates should possess a Bachelor`s Degree with 2-4 years work experience.
• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection

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Responsibilities

• Engage with customers through online chat and messaging platforms, 
• Responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services.
• Addressing their questions, concerns, and technical issues.

Requirement

• Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.

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Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with troubleshooting issues and resolving complaints promptly.
• Process orders, returns, and exchanges as needed.
• Document and track customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction and proper resolution of issues.
• Collaborate with other teams, such as sales, technical support, or logistics, to resolve customer issues.
• Provide feedback and suggestions to improve customer service processes.
• Maintain knowledge of product updates, services, and promotions.
• Adhere to company policies and service standards while handling customer interactions.
• 100% KPI adherence.

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Overview

• We are seeking an expert-level Flutter Developer with a deep understanding of mobile development and a proven track record of building high-quality applications.
• You should have experience working across the entire mobile development lifecycle, with a focus on delivering scalable, well-optimized, and user-eccentric applications.
• The ideal candidate will be adept at solving complex problems, driving innovative solutions, and leading development initiatives that impact millions of users globally.

About the Role
As a Flutter Engineer your daily responsibilities will include:

• Lead the development of high-quality, scalable mobile applications
• Architect and implement clean, maintainable code that adheres to the highest industry standards and design principles.
• Work closely with product managers, designers, and backend developers to ensure smooth integration and seamless functionality across all systems.
• Utilize Flutter's advanced frameworks and features to build state-of-the-art mobile apps.
• Optimize applications for maximum performance and scalability, applying best practices in caching, memory management, and performance tuning.
• Drive the implementation of complex features such as offline-first architecture, push notifications, and real-time data synchronization.
• Ensure cross-platform compatibility and high responsiveness of applications, addressing performance bottlenecks and resolving them.
• Write unit, widget, and integration tests to ensure application stability and reliability, with a focus on Test Driven Development (TDD).
• Contribute to and help maintain a CI/CD pipeline for mobile deployments, managing app releases for both app stores.
• Continuously explore and implement emerging technologies to ensure the mobile stack is modern, efficient, and scalable.

Responsibilities

• Expert-level proficiency in Flutter and the Dart programming language, with extensive hands-on experience building mobile applications for both Android and iOS.
• Strong understanding of platform-specific SDKs and their integration with Flutter (e.g., integrating native iOS/Android code).
• Understanding of UI/UX design principles to create visually appealing and user-friendly interfaces.
• Experience in optimizing mobile applications for performance, with expertise in identifying and resolving performance bottlenecks.
• Solid experience in state management (Provider, Bloc, or Riverpod), asynchronous programming, and API integrations.
• Expertise in working with real-time databases and SQLite (e.g., Firebase Realtime Database), implementing push notifications, and managing authentication.
• Experience working in a fast-paced, agile development environment.

Qualifications

• Candidates should possess a relevant qualification with 3 - 10 years work experience.