CAC Shift in Charge at Fadac Resources

Our client is a large consumer durable distribution conglomerate with more than 3000+ trade partners across the country. Her business model goes beyond fulfillment to provide our customers and suppliers a unique combination of operational excellence and service efficiency. Due to expansion, they are in need a CAC Service In-charge.

 Job Responsibilities.

• Manage service department and handle customer service interactions, reports, and repairs.
• Providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.
• Maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
• Identifying problems and implement preventative strategies to minimize risk.
• Being able to develop good working relationships and trust with various teams.
• Prepare the daily MIS reports on Weekly reviews, AMC files documented, Site inspection reports, visit end users and Organizations  
• Should have thorough knowledge on the Operation of Commercial AC section of service center in terms of repairs and troubleshooting in VRF, Chillers, Cassettes AC, Roof top AC , Floor standing, ETC.

Job Requirement.

• Minimum educational standard:   HND/B.SC qualification.
• 3 Years’ related experience in related industry.
• Self-motivated and hardworking.
• Strong sales-minded attitude as well as excellent leadership skills.
• Ability to develop and maintain strong, positive relationships with customers and third-party vendors.
• Excellent communication skills to converse with senior management, numeracy and computer literacy skills.
• Good people management skills and management of staff.
• Strong industry knowledge
• Identifying problems and implement preventative strategies to minimize risk.
• Being able to develop good working relationships and trust with various teams.
• Strong problem-solving skills, analytic ability and be very detail-oriented.
• Working well with many different departments and external suppliers.
• Always keeping the end-user/customer in mind.
• Being results and deadline-driven
• To work under pressure and meet the deadlines
• To support service center on repairs and talk to customers for problem resolvence
• Should have worked in a similar work environment and in similar capacity
• Candidate should possess skills in giving training to team