Business Unit Manager (North &East Region) at Eat'N'Go Limited

The Business Unit Manager (North & East Region) is responsible for overseeing and driving the overall performance, growth, and operational efficiency of the business across assigned regions. The role ensures effective execution of business strategies, achievement of sales and operational targets, strong team leadership, and excellent customer experience across all locations within the North and East.

Key Responsibilities:

Regional Business Performance

• Drive revenue growth and profitability across the North & East regions
• Develop and execute regional business plans aligned with company objectives
• Monitor key performance indicators (KPIs) and ensure targets are consistently met
• Identify growth opportunities and expansion potential within the regions

Operations Management

• Oversee daily operations across all outlets/branches within the assigned regions
• Ensure operational efficiency, consistency, and adherence to company standards
• Monitor supply chain, inventory levels, and distribution effectiveness
• Ensure timely resolution of operational challenges

Team Leadership & People Management

• Lead, supervise, and develop regional teams and outlet managers
• Conduct performance reviews and implement development plans
• Ensure proper staffing, training, and engagement of employees
• Foster a high-performance and accountable work culture

Sales & Customer Experience

• Drive strong sales performance across all locations
• Ensure excellent customer service standards are maintained
• Monitor customer feedback and implement improvement initiatives
• Support marketing and promotional activities within the region

Financial & Cost Management

• Manage regional budgets and ensure cost efficiency
• Monitor expenses and support profitability targets
• Ensure proper financial reporting and accountability across units

Compliance & Reporting

• Ensure compliance with company policies, procedures, and standards
• Submit regular operational and performance reports to management
• Ensure health, safety, and regulatory compliance across all locations

Stakeholder Management

• Liaise with internal departments (HR, Finance, Supply Chain, Marketing)
• Manage relationships with external partners, vendors, and key stakeholders

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field (MBA is an advantage)
• 5–8 years’ experience in operations, retail, QSR, FMCG, or multi-unit management
• Proven experience managing teams across multiple locations or regions
• Strong understanding of business operations, sales, and customer service
• Excellent leadership and decision-making skills

Key Skills & Competencies:

• Strong leadership and people management
• Strategic thinking and execution focus
• Results-oriented and performance-driven mindset
• Excellent communication and negotiation skills
• Problem-solving and analytical ability
• Ability to work under pressure and manage multiple priorities