Business Support, Administrative Assistant at Jones Lang LaSalle Incorporated - JLL

About the job

This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level migration, support and reporting. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing. Job Summary/Goals

• The designated Corrigo Platform Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Manage operations to mitigate operational risk.
• Serve as the single point of contact to the account teams for all CMMS systems related questions, support issues, and requirements.
• Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labour reporting, project reporting, incident reporting and training.
• Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
• Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
• Support the account team users with general questions and other systems support requests.
• Requesting User IDs and passwords for new users via OVID Process
• Request system changes via Corrigo Data Governance Process
• Administer finance requirements for works such as purchase order requisition, invoicing etc. with service partners and clients
• Provide new user training, advanced user training and new feature training to the account and client staff as required.
• Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
• Develop and deploy inspection forms supporting the building engineering team.
• Facilitate asset evaluation, validation and reporting
• Initiate asset life cycle replacement planning
• Plan works and schedule change management
• Coordinate other related administrative functions & reports as delegated by the workplace lead Key Performance Measures
• Work order SLA
• Timely invoicing

Users Satisfaction Survey

• Prompt reporting, client and internal
• Good standing of assets
• Safety & risk compliance
• Achieve Operational Saving Targets, Energy Savings targets for the sites under responsibility
• Structured and regular feedback to Workplace Lead on the progress of key issues
• Implementation of Best Practices