Business Relationship Partner at Arravo Global Services

Job Purpose:

• We are seeking a dynamic and results-driven Business Relationship Partner.
• This position offers the opportunity to play a crucial role in optimizing asset and materials management processes through software integration, compliance management and automation initiatives. 
• The personnel will contribute to enhancing operational efficiency and driving digital transformation.

Responsibilities

Act as a Relationship Manager

• Build strong, collaborative relationships with business clients.
• Build strong, collaborative relationships with IT service owners.
• Track client satisfaction with services provided.
• Continuously improve, based on feedback from clients. 
• Communicate With Business Stakeholders
• Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets).
• Manage expectations of multiple business stakeholders.
• Provide a clear point of contact within IT for each business stakeholder.
• Act as a bridge between IT and the business. 

Service Delivery

• Understand at a high level the services and technologies in use.
• Work with clients to plan and make sure they understand the relevance and impact of IT changes to their operations.
• Define, agree to, and report on key service metrics.
• Act as an escalation point for major issues with any aspect of service delivery.
• Work with service owners to develop and monitor service improvement plans. 

Project Delivery

• Ensure that the project teams provide regular reports regarding project status, issues, and changes.
• Work with project managers and clients to ensure project requirements are well understood and documented and approved by all stakeholders.
• Ensure that the project teams provide key project metrics on a regular basis to all relevant stakeholders.

Knowledge of the Business

• Understand the main business activities for each department.
• Understand which IT services are required to complete each business activity.

Position Requirements

Qualifications & Education

• Formal education with minimum of 4 years of work experience in a relevant business or technology discipline.
• Strong knowledge in business analytics is very important.
• Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
• Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.

Knowledge & Experience

• Understand and able to communicate core concepts and lifecycle of IT lines of service (e.g. hardware, software, security, project management).
• Understand and able to communicate technology fundamentals to business teams.
• Able to communicate up and down the management chain, providing the appropriate message to the audience.