Business Process Service Quality Officer at FiberOne Broadband

Accountabilities

• Monitor assigned processes such as OLA for efficiency and continual improvement.
• Work with an Auditor to audit assigned processes and reporting of findings.
• Ensure closure of audit findings (internal audit and process audit) including recommendations and any identified process gaps.
• Document, maintain, and update procedures and policies; and monitor implementation of assigned processes.Review existing processes, propose improvements and update business processes to meet changing business needs.
• Ensure prompt communication of approved documentation and management of document tracker.
• Create communication design for company-wide awareness purposes. 6Ensure prompt update, tracking, analysis and reporting of status of assigned business processes.
• Perform additional tasks as may be assigned by Superior Officers.

Requirements

• Candidates should possess an HND / B.Sc Degree in related fields with 2 - 4 years work experience.