Business Process Analyst Officer at LAPO Microfinance Bank Limited

Key Responsibilities:

• Process Documentation & Mapping:
  • Assist in documenting current ("as-is") business processes, creating process maps, workflows, and supporting documentation.
  • Maintain a repository of process documentation.
• Data Gathering & Analysis:
  • Collect data related to business processes through interviews, surveys, and other methods.
  • Assist in analyzing process performance data to identify trends and areas for improvement.
• Process Modeling & Simulation:
  • Support senior analysts in modeling future ("to-be") processes, using BPM tools. Specify the tools used by the organization.
  • Assist in simulating process changes to evaluate their potential impact.
• Requirements Gathering Support:
  • Assist in gathering and documenting business requirements for new or improved processes.
  • Support the translation of business requirements into functional specifications.
• Stakeholder Support:
  • Assist senior analysts in communicating with stakeholders about process changes and improvements.
  • Support stakeholder engagement activities.
• Testing & Implementation Support:
  • Assist in testing process changes and ensuring they meet requirements.
  • Support the implementation of process improvements, including training and communication.
• Reporting & Metrics Tracking:
  • Assist in tracking key performance indicators (KPIs) and reporting on process performance.
• Administrative Support:
  • Provide administrative support to the business process management team.
  • Maintain process documentation and other records.