At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
As the Business Operations Manager, you will be responsible for ensuring the smooth running of the company on a day-to-day basis.
To ensure customer satisfaction, customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.
Responsibilities
Recommend strategies and advise the CEO on issues that pertain to the development of the company.
Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries and complaints, ensuring customer satisfaction at every step.
Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.
Requirements
Bachelor’s or Master’ degree in Business Administration, or a related field.
Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
Experience in managing customer service teams and logistics operations is compulsory.
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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