Business Operations Manager at HelloMe Limited

ABOUT THE ROLE.

• The HelloMe team is built of like-minded individuals on a mission to demystify digital banking services. We’re committed to hiring industry experts and those with a passion for customer-driven results. We are seeking detail-oriented and experienced Operational Manager who is passionate about coordinating organization’s operations. This position entails the oversight and management of the organization's day-to-day technology operations.

Successful applicants will ideally have to:

• Improve operational systems, processes, policies, and strategies that supports and aligns seamlessly with the broader business strategy of the mission of HelloMe Limited.
• Oversee, manage and ensure operations budget including resource allocation and forecasting are carried on in an appropriate, cost-effective way. 
• Identify quality control issues and offer ways to resolve them.
• Create budget for individual programmes and contribute to forecasting long-term plans.
• Motivate team members and increase the productivities of the team.
• Formulate strategic and operational objectives for different department.
• Work closely with IT teams to deliver quick time-to-market and optimal resources.
• Drive initiatives within the management team and contribute to long-term operational excellence.
• Create and coordinate daily scrum meetings, planning, reviews, and retrospectives.
• Solve problems escalated from the team members.
• Overseeing IT Inquiries, incident/problem management, change management, business relationship management, and service monitoring to maintain operational excellence.
• Driving efficiency and mitigating operational risks to the barest minimum.
• Develop process improvement initiatives to achieve operational 
• Analyzing business models, conducting risk assessments on operations, and putting contingencies in place. 
• Ensure regulatory, compliance, and legal rules are followed.
• Stay updated with industry best practices, emerging technologies, and regulatory changes related to digital banking.
• Carry out other operational duties when required.

Required Skills & Qualifications.

• M.Sc./B.Sc. degree in Business Administration, Business Management, Operation Management or equivalent preferred.
• Minimum of proven work experience of five (5) years in Operation Management, preferably candidates from Fintech; digital banking payment provider or related industry.
• Proven track record of operation management and organizational effectiveness.
• Highly skilled at conflict management and business negotiation processes.
• Skilled at working effectively with cross-functional teams in a matrix organization.
• Excellent leadership ability and communication skills.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies.
• Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (for the purpose of analyzing data and producing reports).
• The ideal candidate will have the ability to create and maintain an efficient system of operation to support the business needs.
• Experience in Mobile Money Operations will be an advantage.