Business Manager - Rivers at Excel and Grace Consulting

Job Summary

• We are seeking a highly motivated and experienced Business Manager to oversee daily operations.
• The ideal candidate will be responsible for managing staff, enhancing customer satisfaction, optimizing business performance, and driving revenue growth.
• This role requires excellent leadership skills, a strong business mindset, and prior experience in managing a beauty, wellness, or service-oriented establishment.

Key Responsibilities

• Supervise daily operations to ensure high-quality customer service and client satisfaction.
• Lead and manage the salon team including stylists, front desk, and support staff.
• Monitor inventory, order supplies, and ensure proper stock levels.
• Develop and implement strategies to improve service delivery and boost sales.
• Prepare and analyze business reports, including budgets, revenue, and customer trends.
• Handle client inquiries, complaints, and feedback professionally.
• Train, schedule, and evaluate staff performance.
• Ensure compliance with health, safety, and sanitation standards.
• Promote marketing and social media campaigns to attract and retain clients.

Requirements

• Minimum qualification: HND/BSc in Business Administration, Management, or a related field (preferred but not mandatory with strong experience).
• Minimum of 3 years’ experience in a similar managerial role, preferably in a salon or service-based business.Strong leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, staff, and customer relations effectively.
• Strong organizational and problem-solving abilities.
• Proficiency in using salon software, MS Office Suite, and basic accounting tools.
• Ability to work flexible hours, including weekends when required.