Business Manager at People Capacity Management

BOLD items are very key

Proven Track Record in Travels and Tour (5+ Years)

• Experience: Minimum of 5 years in a senior leadership role within the luxury hospitality industry, including high-end hotels, premium flight services, or upscale vacation rentals.
• Focus: Demonstrated ability to create memorable, upscale guest experiences with a refined attention to detail, elevating brand presence and reputation within the luxury market.

Sales Leadership and Network

• Sales Expertise: Extensive background in sales management with a strong track record of driving revenue within hospitality or travel.
• Network: Access to a robust, well-established sales network in the luxury hospitality or travel space, capable of opening doors to high-value clients and sales channels that contribute to growth.

Innovation and Tech-Savvy

• Tech Familiarity: Knowledgeable in the use of hospitality technology, including booking platforms, CRM systems, guest experience software, and analytics tools for operational optimization.
• Project Management: Proven ability to assemble and oversee a team of tech contractors and developers for the successful build-out of digital applications, focusing on user-friendly, high-end customer interfaces.

Operations & Team-Building Expertise

• Leadership Skills: Successful track record in building and scaling high-performing teams, especially in sales and customer service, to uphold exceptional service standards and operational excellence.
• Scalability: Skilled at creating efficient structures and workflows to support the growth of a large, diverse team, including hiring, training, and performance management.

Strategic Industry Connections

• Network Access: Existing connections with industry leaders and decision-makers in the hospitality and travel sectors who can facilitate strategic partnerships and collaborations to advance business objectives.

Customer-Centric and Personalized Approach

• Guest Satisfaction: Deep commitment to customer satisfaction and personalization, tailoring services to exceed expectations and foster brand loyalty among discerning clientele.

Expertise in Curating Luxury Experiences

• Luxury Vision: A sophisticated eye for luxury, with the ability to curate top-tier experiences that elevate the Double H brand and set it apart within the luxury market.
• Brand Transformation: Strategic understanding of luxury aesthetics and an innovative approach to repositioning the company, taking it to new levels of prestige and client appeal.