Business Manager (E-Commerce) - HabariPay at Guaranty Trust Holding Company Plc(GTCO)

Details

• HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
• At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
• We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals. We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally​. We offer a clear career progression path that is comparable to best in class.

Job Summary

• The Business Manager will manage the entire development and execution of the offline and online e-commerce operation.
• He/She will collaborate with the team and support the basic intent of increasing brand awareness generating leads, converting sales with merchant and customer while fostering loyalty.
• Our ideal candidate is creative, resourceful, and possesses good interpersonal and communication skills.

Job Duties and Responsibilities

• Manage e-commerce order fulfillment and inventory management.
• Support in tracking inventory level to be satisfied in safe level.
• Manage and ensure orders have been shipped out on time.
• Manage the selection and assortment of beauty products on marketplace.
• Be familiar with fashion trends and to be involved in procurement plans.
• Manage the analysis and identifying of key elements for store product structure.
• Manage the daily customer inquiries support within the KPI from platforms.
• Improve customer experience by providing various services such as products info, promotions or any interest to online shoppers via live chat and any other digital channels.
• Manage the e-commerce marketplaces daily.
• Manage and maintain relationship and communication channels with corresponding account managers.
• Acquiring new customers and engaging existing customers using the various communications touchpoints.
• Conducting daily marketing and data analysis (internal, competitors and the market trends).
• Work closely with graphic designers on marketing assets creation.
• Manage and execute different types of digital programs/campaigns.
• Manage information and communication to support better decision making.

Job Requirements and Qualifications

• Bachelor's Degree in Marketing, Sales, Business or its equivalent.
• 4+ working experience in the related field is required for this position, preferably specialized in E-Commerce or equivalent.
• Required Skill(s): Online Marketplace Support, Customer Service, Digital Sales, Marketing Support and Operations, Fulfilment and Logistics Support, Category Management
• Effective written and verbal communication skills.
• Able to work effectively within a team and independently.
• Organizes workload for efficient time management.
• Possesses good interpersonal communication skills.
• Good Microsoft Excel skills
• Able to work in a fast-paced environment.
• Able to multitask.