Business Development / Sales Manager at Mama Cass

Job Summary

• We are a fast-growing restaurant group with multiple brands, including QSR outlets, event catering, pastry products, and fine dining experiences.
• We are seeking a dynamic and results-driven Business Development / Sales Manager to drive revenue growth across all business units.
• In this role, you will generate new clients, secure partnerships, and manage key accounts for all brands while aligning sales and marketing strategies to achieve group-wide business goals.

Key Responsibilities

• Develop and implement comprehensive business development and sales strategies to drive revenue growth across all business units, including QSR outlets, fine dining, event catering, and pastry brands.
• Identify, pursue, and secure new clients, strategic partnerships, and bulk buyers to expand market reach and increase sales.
• Build, nurture, and maintain strong relationships with clients, vendors, and institutional buyers to maximize repeat business and client retention.
• Lead the preparation and presentation of tailored proposals, pitches, and sales materials to effectively close deals across different customer segments.
• Oversee, track, and analyze sales performance across all channels: in-store, online, events, bulk orders, and implement measures to achieve and exceed sales targets.
• Collaborate closely with marketing and brand teams to develop campaigns that directly support sales goals and drive customer acquisition.
• Conduct market research, monitor industry trends, analyze competitor activity, and adjust strategies to capitalize on emerging opportunities.
• Contribute to pricing, promotional strategies, and product placement decisions that enhance competitiveness and profitability.
• Develop sales forecasts, budgets, and performance reports to guide business decisions and inform executive management.
• Represent the company at industry events, tastings, exhibitions, and client meetings to strengthen brand visibility and generate new business leads.
• Drive cross-selling opportunities by leveraging synergies across QSR, fine dining, event catering, and pastry brands to maximize overall group revenue.
• Train, mentor, and provide direction to sales teams or associates where necessary to ensure alignment with business objectives and sales targets.
• Identify potential gaps in the sales pipeline and proactively implement solutions to prevent missed revenue opportunities.

Requirements & Competencies

• Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years’ experience in sales, business development, or key account management.
• Experience across QSR, fine dining, catering, and pastry businesses is highly preferred.
• Proven track record of achieving revenue growth and acquiring new clients.
• Sales strategy development and execution.
• Proposal development and client pitching.
• Data-driven sales analysis and reporting.
• Strong communication, relationship management, negotiation, and presentation skills.
• Commercially driven, goal-oriented, confident, and persuasive.
• Organized, proactive, adaptable, and collaborative across teams.
• Customer-focused with a growth mindset.