Business Development & Operations at Hamilton Lloyd and Associates

Job Purpose / Summary

• Motivated, personable business professional with good educational qualifications and reasonable years of work experience in a formal business organisation, preferably consulting.
• Must have talent for quickly adapting to, and mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels.
• Teachable, flexible and versatile. Able to drive in continually deadline-driven environments.
• Excellent team player.
• Determined to produce results constantly and consistently in a highly efficient manner.

Basic Functions

• Business Development
• Client Relations Management
• Business Operations Management inc. Training
• Social Media Management
• Managing the CEO Office
• Traffic Control.

Specific Duties
Business Development:

• Acquire new clients
• Grow the bottom-line consistently and incrementally
• Enhance the marketing communications strategy by offering a diverse service offering to a diverse audience
• Improve on service offering by continually developing new products
• Manage and update the currency of the company's marketing communication materials; Company Profile documents, Company Credentials Deck.

Client Relations Management:

• Grow existing client business and ensuring zero attrition
• Maintain processes that ensure optimal client relationship management
• Ensure repeat business.

Business Operations Management:

• Deliver on the company's Service promise
• Ensure adequate preparation and flawless execution of all activities; Training, Workshop, Seminars, Virtual engagements etc
• Maintain optimal service quality with all services
• Document all work processes and activities to ensure that knowledge is effectively captured and managed.

Training Operations Management:

• Write Training proposals for Clients briefs
• Develop and implement training programs for Clients
• Manage facilitator relations
• Continually modify, revise, and update the content of existing training programs to fit current trend.
• Produce training materials, manuals or documentation and multimedia visual aids
• Use audio visual aids, computers, and teaching applications
• Manage a training budget
• Client/Internal Training Workshop Quality Management
• Prepare post training feedback or reports on training groups, targets and accomplishments.

Social Media Management:

• Oversee a social media strategy
• Develop and manage digital marketing campaigns
• Manage and maintain the organisation’s website
• Write and optimise content for the website and social networking accounts such as Facebook, Instagram, Twitter etc.
• Continually work on the Search Engine Optimization of the website(s)
• Edit and post videos, pictures and audio content to online sites
• Arrange webinars and online training
• Write copy for email marketing campaigns.

Managing the CEO Office:

• Act as the first point of contact: dealing with correspondence and phone calls
• Managing diaries and organising meetings and appointments, often controlling access to the manager/executive
• Booking and arranging travel, transport and accommodation
• Organising events and conferences
• Reminding the manager/executive of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems.

Traffic Control:

• Set up and conduct weekly status meetings
• Follow up on delivery targets
• Liaising with staff, suppliers and clients.

Minimum Education Required

• Bachelor's Degree in Humanities or Social Science
• Master's Degree will be an advantage.

Minimum Years of Experience Required:

•  3 - 5 years experience.

Knowledge & Skills Required:

• Proficient use of Microsoft Office
• Time Management
• Project Management
• Organisation and Planning
• Research skills
• Excellent Communication: Oral and written
• Inter personal relationship management
• Team Building
• IT-Savvy: Digital Media use and management
• Creative Solution-Oriented
• Avid reader/Proof reading
• Presentation Skills
• The ability to write reports, keep records, and work within budgets.

Personal Attributes:

• Demonstrate sound work ethics
• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible hours and environment [hybrid] Hours are 8 to 5, Monday to Friday. Sometimes you may need to work more flexible hours, and weekends. You'll be office-based, the role involves a lot of traveling, expect to travel for projects.