Business Development Manager at Westfield Consulting

Department: Commercial
Reports To: CCO

Job Purpose

• Developing growth strategies and plans for the business. Managing and retaining relationships with existing clients and Increasing client base.

Key Roles & Responsibilities (Duties)

• Contacting potential customers to establish rapport and arrange business meetings
• Assisting the Chief Commercial Officer to oversee the development of practical commercial strategies
• Planning and overseeing new marketing initiatives
• Writing business proposals for customers and new business opportunities
• Researching business opportunities, developing growth strategies and plans
• Working closely with the Project stakeholders to define project deliverables, risks, cost and schedules while identifying and leveraging resources in order to satisfy the business needs.
• Identifying and mapping business strengths and customer needs
• Identifying sales leads and pitching all telecommunications infrastructure services as well as fibre connectivity services to new and existing customers
• Defining and negotiating customers Manage Lease Agreements (MLAs) as well as addendums
• Evaluating service solutions for their commercial merits and provide appropriate recommendations based on ROI (return on investment)
• Providing fibre to tower services to new and existing customers
• Determining the appropriates rates for delivering fibre connectivity to customers
• Contributing to commercial contracts review and ensuring adherence to contractual obligations by all parties involved
• Employing negotiating strategies leveraging industry best practices and competitor intelligence
• Keeping abreast of new business, commerce and technology trends in the industry.
• Using Microsoft packages to analyse and prepare reports based on comparative performance among several mobile network infrastructure service providers taking key performance indexes into consideration
• Making presentations to customers providing suggestions on the location of new mobile sites and adjustments to maximize or expand the installed capacity to enhance customer experience
• Perform other relevant duties to be assigned from time to time.

Key Performance Indicators - KPI (Performance Measures & Targets)

• Get service orders from customers for the targeted number of sites
• Ensure Integration of Customers on the targeted number of RFI sites
• Implement min 80% of the business development plan
• Customer satisfaction rating of min. 70% from monthly surveys
• Submit fibre to tower and other business development plans by end of November of each Financial year
• Develop competitive rate cards for fibre to tower services.

Academic Qualifications (Minimum)

• Bachelor’s Degree in Business Administration, marketing or related field.
• Relevant Work Experience: Minimum of 5 years relevant experience in the related field
• Other Qualifications (Professional exams, member of relevant professional association etc): N/A.

Knowledge:

• Proven working experience as a business development manager, sales executive, or a relevant role
• Experience with design and implementation of business development strategy
• Experience working to and exceeding target
• Experience in providing fibre to tower services.

Required Skills & Competencies (Technical and Soft Skills):

• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• The ability to self-motivate and motivate a team.