Business Administrator- Cardiovascular/Theatre at Deloitte

Job Purpose

The Business Administrator will be responsible for providing comprehensive administrative and operational support to the Cardiovascular/Theatre directorate. This role involves a wide range of duties, including financial management, human resources, supply chain management, and general administrative tasks. The ideal candidate will possess strong organizational, analytical, and communication skills, as well as a solid understanding of healthcare operations.

Core Responsibilities

Operational Management

• Manage and oversee the daily operations of the theatre, ensuring that procedures run smoothly and effectively.
• Coordinate the scheduling of surgeries, ensuring the theatre is adequately staffed and all required equipment is available and ready for use.
• Manages tracking of inventory levels, supplies and effective stock rotation to minimize waste and ensure constant availability.
• Act as a point of contact for administrative issues and inquiries within the directorate, liasing between clinical teams, AMCE leadership, and external stakeholders.
• Develop and implement new systems and procedures to optimize workflows.

Financial Management and Budgeting

• Monitor and control costs related to surgical supplies, equipment maintenance, staffing, ensuring financial efficiency without compromising patient care.
• Develop and manage the directorate’s budget, ensuring resources are allocated and utilized appropriately.
• Monitor and analyze financial performance, identifying areas for cost reduction and revenue enhancement.
• Work closely with the finance department to resolve billing and payment issues.

Process Improvement

• Implements quality processes and initiatives to enhance the efficiency and quality of surgical services.
• Devise strategic ways to help shape the growth and development of the theatre and ensure alignment with AMCE’s overall goals and objectives.
• Handle patient inquiries and complaints, resolving issues promptly and professionally.
• Implement quality improvement initiatives to enhance patient satisfaction and outcomes.

Compliance and Regulatory Management

• Assist in preparing for and supporting accreditation processes from regulatory bodies.
• Stay updated on relevant healthcare regulations and ensure compliance with all applicable standards.
• Prepare and maintain documentation for audits, inspections, and quality assessments ensuring that the Cardiovascular/Theatre division meets all regulatory requirements.

Staff Coordination and Stakeholder Management

• Assist in recruitment, onboarding and training of administrative and clinical staff within the directorate.
• Ensure all staff are adequately trained on relevant systems, processes and compliance requirements.
• Provide ongoing support and professional development opportunities to staff members improving team performance and operational efficiency.
• Communicate with external stakeholders, such as insurance providers, vendors and regulatory bodies to resolve issues and ensure smooth operations.

Qualifications

Educational Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

Professional Requirements

• Project Management or similar certification is an added advantage

Experience Requirements

• Minimum of 2-4 years of administrative experience in a healthcare environment
• Proven experience in budgeting, financial management and resource planning
• Experience with health management software and electronic health records
• Familiarity with healthcare regulations, billing codes, and compliance standards

Knowledge Requirements

• In-depth knowledge of budgeting, cost management and financial reporting
• Understanding of hospital operations, particularly in the cardiovascular and surgical services.
• Knowledge of regulatory requirements and compliance standards (e.g., Joint Commission International).
• Familiarity with medical terminology and procedures
• Knowledge of project management methodologies

​Skill Requirements

• Strong financial acumen and analytical skills.
• Strong leadership and conflict resolution skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Strong problem-solving skills and ability to work independently with minimal supervision

​Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision. 
• High attention to detail 
• Ability to adapt to changing priorities and manage stressful situations effectively
• Openness to new ideas and continuous improvement
• Ability to manage multiple tasks simultaneously