Brokerage Operations & International Sales Manager at GIG Logistics

Job Summary

• The Brokerage Operations & International Sales Manager is responsible for managing all customs brokerage activities and driving international business growth for the company’s cross-border logistics and express delivery services. This role ensures smooth customs clearance, trade compliance, and exceptional customer experience while developing and maintaining profitable international partnerships and sales channels.
• The ideal candidate combines operational excellence, regulatory expertise, strong negotiation skills and strong commercial acumen to expand the company’s footprint in key global markets.

Key Responsibilities

Brokerage & Customs Operations

• Supervise all import and export clearance processes, ensuring full compliance with customs regulations and trade laws.
• Oversee the preparation, submission, and management of all customs documentation for inbound and outbound shipments.
• Liaise with regulatory agencies (e.g., Nigeria Customs Service, NAFDAC, SON, and other trade authorities) to ensure seamless cargo clearance.
• Maintain up-to-date knowledge of customs codes, tariffs, HS classifications, and changing international trade policies.
• Ensure timely clearance of express shipments to meet service-level commitments.
• Implement process improvements that reduce delays, minimise costs, and enhance customer satisfaction.
• Train and mentor brokerage staff on documentation accuracy, regulatory updates, and service standards.

International Sales & Business Growth

• Develop and execute sales strategies to grow cross-border shipping, e-commerce logistics, and international delivery volumes.
• Identify and build partnerships with global couriers, freight forwarders, and last-mile delivery agents.
• Lead negotiations with international clients, distributors, and partners to secure profitable contracts.
• Explore new international markets and trade routes that align with the company’s expansion goals.
• Prepare and deliver proposals, presentations, and pricing structures to attract and retain clients.
• Monitor and analyze market trends, competitor activities, and customer insights to inform strategic decisions.