Branch Operations Manager at Owens and Xley

Job Summary

• Our client is seeking an experienced and proactive Branch Operations Manager to oversee the daily operations of one of its hospitality branches.
• The ideal candidate will be responsible for ensuring smooth branch operations, exceptional customer experience, efficient staff management, and achievement of business targets in line with company standards.

Key Responsibilities

• Oversee and coordinate all day-to-day branch operations.
• Ensure excellent customer service and consistent brand standards.
• Manage branch staff, including scheduling, supervision, performance monitoring, and training.
• Monitor inventory levels, procurement, and cost control to minimize wastage.
• Ensure compliance with health, safety, and hygiene regulations.
• Prepare operational reports and submit regular performance updates to management.
• Handle customer feedback, complaints, and resolve operational issues promptly.
• Drive sales performance and implement strategies to improve profitability.

Requirements & Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years’ experience in hospitality operations, with at least 2 years in a supervisory or managerial role.
• Strong leadership, organizational, and people management skills.
• Excellent communication and customer service skills.
• ⁠Ability to work under pressure and manage multiple priorities.
• Sound knowledge of hospitality operations, cost control, and service standards.