Branch Manager at Ultraviolet Microfinance Bank

Location: Kubwa, Abuja (FCT)

Job Description

• We are seeking a dynamic and results-oriented Branch Manager for our microfinance bank.
• The ideal candidate will be responsible for driving deposit and credit growth while providing strong leadership to the branch team.
• The Branch Manager will ensure the highest levels of customer service and operational efficiency, fostering a culture of excellence and accountability.

Responsibilities

Leadership and Team Management:

• Lead, motivate, and develop branch staff to achieve performance targets.
• Conduct regular performance reviews and provide ongoing coaching and training.
• Foster a positive work environment that encourages teamwork and high morale.

Deposit Growth:

• Develop and implement strategies to attract new customers and retain existing ones, driving deposit growth.
• Monitor and analyze deposit trends and market conditions to identify opportunities.
• Collaborate with marketing to promote deposit products effectively.

Credit Management:

• Oversee the credit process, ensuring adherence to policies and risk management guidelines.
• Analyze credit applications and make sound lending decisions to minimize risk while maximizing growth.
• Maintain a healthy loan portfolio by monitoring delinquency and implementing recovery strategies as needed.

Operational Excellence:

• Ensure compliance with regulatory requirements and internal policies.
• Manage branch operations, including cash management, security, and reporting.
• Implement best practices to improve operational efficiency and customer service.

Customer Relationship Management:

• Build and maintain strong relationships with customers, addressing their needs and concerns promptly.
• Promote a customer-centric culture within the branch, ensuring high levels of satisfaction.
• Gather feedback to improve service delivery and product offerings.

Financial Performance:

• Prepare and manage the branch budget, ensuring profitability and cost-effectiveness.
• Analyze financial reports and key performance indicators to drive decision-making.
• Set and achieve sales targets for deposits and loans.

Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 5years of experience in banking or financial services, with at least 3years in a management role, preferably in microfinance.
• Strong knowledge of deposit and credit products, regulatory requirements, and risk management practices.
• Proven leadership skills with the ability to inspire and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in financial analysis and performance metrics.

Skills:

• Experience in microfinance operations and community engagement.
• Familiarity with digital banking solutions and innovations in the microfinance sector.