Branch Manager at HR-EX Consulting

Job Description

• We are urgently looking to hire a Branch Manager.
• He/She will manage the administrative and general operations of the facility, ensure smooth day-to-day functioning, and support the staff and members of the facility.

Key Responsibilities

• Ensure that thefacility is well maintained and meets the industry standard.
• Ensure all revenue/income accruable to the Business(s) is duly accounted for and directed through the Company’s designated Account.
• Ensure that Members' records are accurate and up to date, your records must be in tandem with the Bank Statement, Access control, as well as other control measures.
• Ensure that our members are treated with utmost priority. These include data confidentiality, immediate complaint resolution (maximum of 2 hours), season’s greetings, client’s relationship, etc.
• Increase the bottom line of the Business by identifying revenue-generating and cost-effective measures.
• Maintain existing members and increase membership with a minimum cumulative rate of 0.1% every month.
• Manage financial records, including invoices, receipts and requisitions.
• Resolve conflicts both internal and external, if it persists after exhausting all necessary procedures, with immediate effect escalate to Management.
• Prepare regular reports to Management on facility performance, Members’ feedback, Staff, and financial metrics.
• Plan and oversee the expansion of our Clientele into the formal and informal sector.
• Perform any other activities as assigned by Management.

Key Requirements

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 5 years in a managerial role, preferably in fitness, wellness, or hospitality.
• Proven experience in managing financial records and ensuring accurate revenue accounting.
• Strong understanding of facility maintenance and industry standards.
• Ability to increase business revenue through strategic and cost-effective measures.
• Excellent communication, interpersonal, team management, and conflict resolution skills.
• Strong organizational and multitasking abilities.