Branch Manager at Ekesons Bros Nig. Ltd

We are in a need of Branch manager in our Branch of at Onitsha which is going to  responsible for overseeing the day-to-day operations, business growth, and team management at a specific branch location. This role combines operational leadership with strategic and financial responsibilities.

Operational Management

• Oversee the logistics and transportation operations, including inbound and outbound shipments.
• Ensure that inventory is managed effectively, tracking incoming and outgoing goods.
• Manage warehouse operations, including storage, dispatch, and receiving processes.
• Implement and enforce safety and regulatory compliance measures.

Team Management

• Recruit, train, and supervise branch staff, including warehouse workers, drivers, and administrative personnel.
• Set performance goals, monitor productivity, and conduct performance evaluations.
• Foster a positive work environment and address staff concerns to maintain high morale.
• Develop and oversee scheduling, ensuring optimal staffing levels to meet operational demands.

Customer Relationship Management

• Serve as the primary point of contact for customers at the branch level, addressing inquiries and resolving service issues.
• Maintain strong customer relationships to ensure repeat business and satisfaction.
• Work with the sales team to understand client needs and provide tailored solutions.

Financial Management

• Prepare and manage the branch’s budget, focusing on cost control and profitability.
• Analyze financial reports and take actions to meet revenue targets.
• Oversee billing, payments, and expenses, ensuring accurate financial transactions.

Strategic Planning and Business Development

• Develop strategies to increase the branch’s market share and grow the customer base.
• Collaborate with corporate teams to develop and implement marketing initiatives.
• Identify new business opportunities and manage partnerships within the local market.

Quality Assurance and Compliance

• Ensure that the branch complies with all industry regulations, safety guidelines, and company policies.
• Implement quality assurance measures to enhance service standards.
• Conduct regular audits to verify compliance and maintain quality control.

Reporting and Analysis

• Prepare and submit regular reports on branch performance, operations, and customer satisfaction.
• Analyze metrics related to service efficiency, productivity, and profitability, identifying areas for improvement.