Booking Staff (Shift-Based) at Olamax Suites

Position Overview

• Are you smart, fast, and passionate about customer engagement? Olamax Suites - a fast-growing short-let apartment brand in Lagos - is looking for a dedicated and proactive Booking Staff to join our in-house team.
• If you’re good with chats, calls, client service, and closing bookings, we want to hear from you!
• As a Booking Staff, you’ll be responsible for managing client inquiries, converting leads into bookings, and ensuring a smooth process from initial inquiry to client check-out.
• This is a full-time, shift-based position based in our office. You must be flexible to work weekends, especially at least two (2) Sundays per month.

Key Responsibilities

• Respond to booking inquiries via WhatsApp, phone calls, and texts.
• Follow up with clients daily - minimum 50 chats/calls per day required.
• Convert leads to confirmed bookings.
• Maintain proper CRM documentation of all communications and bookings.
• Handle shift duties including evening and weekend coverage.
• Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).
• Stay in contact throughout their stay and reconfirm plans 1 - 2 days before check-out.
• Suggest upgrades and follow-up for repeat bookings.
• Maintain apartment booking experience logs for future reference.

Requirements

• Minimum of OND or higher.
• Excellent communication skills (spoken and written).
• Sales and persuasive skills - ability to win clients and agents.
• Smartphone proficiency (WhatsApp Business, calls, CRM tools).
• Fast learner, reliable, and detail-oriented.
• Must be able to work on-site in Gbagada.
• Must be willing to work on shift and at least 2 Sundays per month.
• Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).