Booking Officer at JEV Consulting

Summary

• Our client requires the services of a Booking Officer for immediate employment. Candidates living at Ikorodu & lekki Phase 1 and its environs are required to apply as proximity will be a factor for consideration.

Responsibilities
Customer Service & Order Processing:

• Receive and process courier booking requests from walk-in clients, phone calls, emails, and online platforms.
• Provide accurate information on courier services, delivery timelines, and pricing.
• Prepare waybills, receipts, and shipping documentation in line with company procedures.

Coordination & Logistics Support:

• Schedule and coordinate pick-ups and deliveries with dispatch riders and drivers.
• Confirm shipment details (destination, package size/weight, special handling requirements).
• Track consignments and update customers on shipment status.

Data Entry & Record Management:

• Maintain accurate booking records in the company’s logistics management system.
• Verify payment details and reconcile bookings with accounts.
• Generate daily, weekly, and monthly booking reports.

Compliance & Quality Assurance:

• Ensure all booking processes comply with company policies and relevant courier regulations.
• Verify the accuracy of shipment information to reduce errors and delays.
• Handle customer complaints promptly and escalate unresolved issues.

Team Support:

• Liaise with operations, accounts, and customer service teams to ensure smooth service delivery.
• Support sales and marketing teams by providing feedback on customer needs and trends.

Qualifications

• Minimum of SSCE / OND in any field.
• Training or certification in customer service or logistics operations is additional added advantage.

Experience:

• 1–2 years’ experience in logistics, courier services, customer service, or administrative roles.
• Experience using logistics management software or booking systems preferred.

Skills & Competencies:

• Strong communication and interpersonal skills for effective customer interaction.
• Good knowledge of courier/logistics processes (domestic and international shipping).
• Proficiency in MS Office (Word, Excel) and ability to use digital booking platforms.
• Good numerical and data entry skills with high attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills to resolve customer and booking issues quickly.

Personal Attributes:

• Customer-focused, with a positive and professional attitude.
• Reliable, honest, and able to handle confidential information.
• Team player with a strong sense of responsibility and accountability.
• Flexible and adaptable to changing schedules or client demands.
• Results-oriented with a commitment to service excellence.