Bilingual Customer Support Associate at SENRI Limited

BILINGUAL (FRENCH & ENGLISH) CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES

• Listening to customers’ concerns and handling complaints
• Giving detailed explanations of services or products to customers
• Working with the sales team to create better methods to address customer complaints
• Reviewing customer accounts on product usage
• Communicating effectively with customers in-person, through email, chat or over the phone.
• Upselling of accounts
• Monitoring customer satisfaction levels
• Conduct training with new customers to properly onboard them.
• Sending Reports to customers appropriately

COMPETENCY REQUIRED (Knowledge and Skills)

• Must be able to communicate in French and English both in written and verbal form.
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Good working knowledge of Microsoft office and Google packages.
• Effective time management, prioritisation and multitasking skills
• Must be a team player
• Calm and have an eye for details
• Good Presentation skills
• Should be flexible with time

QUALIFICATION (Education and Experience)

• BSc or BA in a related course
• 1 - 2 Years cognate work experience in a fast paced organisation in a similar role

WORKING CONDITION

• Working hour: 8:30-17:30
• Working day: Monday - Friday
• WFH is partly available.
• Probationary period will be 3-6 months.
• Workstation (Laptop & Phone)
• Agile working culture