Bar Manager at Hilton Worldwide

What will I be doing?

As a Bar Manager, you will manage the bar services, offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on quality and efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up the outlet in accordance with the pre-determined standards of the operation
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage manager
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedure

What are we looking for?

A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of HND in social science or related course
• Minimum of 2 years' experience in similar role or 4 years' experience as a Bar Supervisor
• Passion for delivering exceptional levels of Guest service
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level IT proficiency is required