Banking Operations Analyst at Verto

• We are seeking a talented and motivated Banking Operations Analyst to join our growing team. Reporting to the Banking Channel Director, you'll be a key player within the Banking function, responsible for ensuring the operational health and expansion of our banking and payment infrastructure. This role is crucial for delivering a strong product and a best-in-class customer experience.

What You'll Be Doing:

• Owning the operational management of banking and payment partners, ensuring compliance with provider restrictions and risk appetites.
• Supporting new banking partner applications, providing required KYC and other relevant information during the onboarding process.
• Working closely with the Expansion team to support banking requirements for strategic expansion markets.
• Acting as an internal SME on banking partner capabilities, maintaining a capability record, and advising front-office teams on our offerings.
• Completing due diligence on our banking partners to ensure they meet the necessary standards.
• Supporting relationship management by tracking banking partner performance, managing action items, and arranging check-ins.
• Monitoring banking and payment partner fees to identify opportunities for cost savings.
• Managing user access, including creating new user requests and conducting quarterly access audits.
• Collaborating with Compliance to manage partner KYC refresh requests.
• Creating MI (Management Information) and KRI (Key Risk Indicator) reports for management, focusing on key areas like RFI trends, partner risk breaches, and bank account costs.
• Identifying and implementing improvements to banking operations processes.
• Managing the Banking Operations inbox to ensure timely and effective responses to internal and external requests.

What You Need:

• 3+ years of experience in banking operations, compliance, or a similar role within the fintech, payments, or banking sector.
• A solid understanding of financial and compliance risks within a banking operations context.
• Proficiency with data analysis tools like Excel/Gsheets.
• Strong communication skills, with the ability to confidently interact with internal teams and external banking partners.
• A highly motivated, proactive, and solution-focused mindset, with a desire to take ownership and improve processes.