Avaya Support Engineer at Simba Group

Location: Surulere, Lagos

Job Description

• Engineer will be responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
• This role includes Avaya problem management, client liaison, technical architecture and product development.
• Support typically takes the form of investigating, resolving problems, and incident handling.
• Implementation and Support of Avaya Components
• Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
• Avaya servers management and upkeep
• Avaya End-user training
• Documentation
• A flexible work schedule is a requirement, one must be able to work nights and weekends when necessary.

Knowledge / Experience

• Minimum of Bsc or HND in Computer science, information technology or any related field
• Supports of Avaya Contact and Telephony infrastructure including Avaya CM, IP Office SIP, AACC, ACCS, etc
• This individual will have experience in implementation, administering and support of Avaya technologies as well as a good understanding of IP telephony supporting and contact centre environment.
• Basic knowledge in networks (LAN, WAN, MAN)

Skills:

• Excellent verbal and written communication, interpersonal and customer service skills.
• Self-starter, able to work independently and as part of a team in a fast-paced environment.
• Invent technical solutions to complicated problems
• Detailed knowledge of Avaya aura and SME Solution
• Superior interpersonal, verbal and written communication skills
• Time management and prioritization skills
• Ability to develop strong working relationships
• Ability to manage multiple activities and changing priorities
• Ability to work under pressure and to meet tight deadlines
• Self-starter with the ability to take the initiative and master new tasks quickly
• Methodical, attention to detail.