Automotive Service Manager at Virtual Tribe Africa

Job Description

• The Service Manager is responsible for overseeing the end-to-end operations of our service department, ensuring high-quality service delivery, customer satisfaction, and effective management of the service team. This role involves coordinating with various departments, managing customer relations, and upholding service standards.
• Leadership and Team Management: Lead, manage, and develop the service team to ensure efficient service operations.

Conduct regular team meetings and training sessions.
Service Operations:

• Oversee the daily operations of the service department.
• Ensure compliance with company policies, industry standards, and legal regulations.

Customer Relations:

• Handle customer inquiries and resolve any issues or complaints. Maintain high levels of customer satisfaction and build long-term relationships.

Quality Control:

• Monitor and ensure the quality of service provided.
• Implement continuous improvement strategies for service procedures.

Financial Management:

• Manage the department’s budget, control expenses, and analyze financial performance. Oversee invoicing, billing, and warranty claims.

Inventory and Equipment Management:

• Ensure proper inventory levels and manage equipment maintenance and procurement.
• Reporting and Documentation: Prepare regular reports on service operations and team performance. Maintain accurate records and documentation for service activities.

Qualifications

• Educational Background: Bachelor's Degree in Business Administration, Engineering, or a related field.
• Experience: [Specify years] of experience in service management, preferably in the automotive industry.

Skills:

• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Proficiency in service management software and tools.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of automotive systems, services, and industry trends.