Automobile Engineer (Motorcycle and Power Product) at Honda Motor Company Limited

Key Responsibilities

• Monitor and analyze market trends and customer feedback related to motorcycles and power products.
• Handle customer complaints and technical issues, providing timely and effective resolutions.
• Manage warranty applications and claims with accuracy and efficiency.
• Provide accurate product information and support across customer channels.
• Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
• Respond to customer inquiries via phone, email, and live chat.
• Record and maintain detailed documentation of customer interactions and feedback.
• Identify recurring issues and recommend process improvements.
• Work closely with sales and product teams to improve customer satisfaction.
• Stay updated on product features, specifications, and market developments.
• Ability to carry out motorcycle and power products maintenance.

Skills & Qualifications

• BSC/HND in Mechanical Engineering and other related fields.
• Proven experience in customer service, preferably within the motorcycle or power products sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
• Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
• Basic to intermediate hands-on skills on how to operate/fix motorcycles and power products.