Associate Conversation Designer / Customer Success Personnel at Reliance HMO

The Role

• This role will manage all chatbot operational systems and processes that support an expanding omnichannel support and customer success function across our chat channels.
• This role will report to the SVP of Customer Success. 

Responsibilities
Your Responsibilities will include:

• Identify customer inquiry/complaint areas that may be optimized by self-service/bot automation.  
• Design the end-to-end customer journeys experience on the chatbot, for identified inquiry/complaint areas.  
• Drive and collaborate on cross-functional customer journey areas to simplify and automate customer inquiries/complaints.  
• Partner with the product and engineering team to improve the navigation, look, and feel of the Reliance Health chatbot.  
• Measure and evaluate the successes of the chat automation and provide appropriate intervention where needed. 

Ideal Profile
Skills Required:

• At least 6 months of experience handling Reliance Health customers in the reliance care center, preferably in the chat team.
• No experience with chatbot processes needed 
• Willingness to learn with a growth mindset 
• Attention to details.
• Strong analytical and reporting skills 
• You have good computer skills (MS Word, Excel, PowerPoint).
• You have excellent communication and interpersonal skills.
• You are highly goal driven and work well in fast-paced environments.

What's on Offer?

• Great work culture
• Flexible working options
• Opportunity to make a positive impact.